Help centre
Delivery & Returns
We want your experience to be straightforward, from choosing a design to tucking it in. Here's where we deliver, what to expect, and how we'll put things right if something isn't.
- Delivery across Ghana
- 24-hour issue reporting
Shipping policy
Getting it to your door
This policy explains where we deliver, how orders are processed, and what to expect once your order is on its way.
Deliveries within Ghana
We deliver across Ghana, so you can shop our collections wherever you are. Delivery arrangements, timelines and charges may vary depending on your location.
International orders
Ordering from outside Ghana? Contact us to confirm whether we can deliver to your destination, plus the shipping charges and estimated timeline. International orders are confirmed once shipping arrangements have been agreed.
How delivery works
- 1
Place your order
Choose your designs and sizes, then add your full name, contact number and delivery address or agreed location.
Please double-check your details before confirming.
- 2
Confirm order & delivery fee
Your order and any delivery charges are confirmed before dispatch. Charges vary by destination.
- 3
We prepare your order
Once your order and payment are confirmed, we prepare it for dispatch and share the expected timeline for your location.
- 4
Receive your order
Keep your phone reachable and make sure someone can receive it at the agreed location. Plans changed? Tell us as soon as possible.
Delivery timelines
Delivery timelines depend on your location and the delivery arrangements available for your order. We'll share the estimated timeline when your order is confirmed.
These are estimates rather than guaranteed delivery dates. Unforeseen circumstances may occasionally cause delays.
Buying for a birthday or special day?
If your order is time-sensitive, message us before ordering so we can advise on the available options.
Incorrect addresses & missed deliveries
Please make sure your delivery details are accurate and your contact number is reachable. If an order can't be delivered because the address is incorrect, the recipient is unavailable, or for another reason, contact us to arrange next steps.
Additional delivery charges may apply if another delivery attempt is needed. We'll always tell you about any charge before the arrangement is confirmed.
Changes to orders
Need to change your delivery address or other order details? Contact us as soon as possible. We'll do our best to help, but changes may not be possible once an order has been dispatched.
International charges & customs
For international orders, shipping charges and estimated delivery timelines are shared before the order is confirmed. Depending on the destination, customs duties, import taxes or other charges may apply. We'll clarify the arrangements and any known additional charges before confirming your order.
Questions about your delivery
Contact us through our official customer service channels with your order details and we'll be glad to help.
WhatsApp +233 25 762 1234Returns & exchanges policy
If something isn't right, we'll make it right
We want you to be happy with your purchase. We take care to prepare and check every order before dispatch, but we recognise that issues can sometimes occur.
Because our bedsheets are personal-use items, we don't accept returns or exchanges for change of mind or incorrect size selection. We do accept claims for items that are defective, damaged or incorrect.
We can help when…
- Your item has a manufacturing defect
- Your item arrives damaged
- You receive a different design, size or product from the one you ordered
For hygiene reasons, we can't accept…
- You've changed your mind after purchasing
- You selected the wrong size
- You no longer want the design you ordered
- The item has been used, washed or damaged after delivery (unless it relates to a genuine defect assessed under this policy)
Tell us within 24 hours
If any of the issues above apply, contact us within 24 hours of receiving your item so we can assess it and advise on next steps.
Not sure which size to choose? Please contact us before ordering and check our size guide.
How to report an issue
- 1
Contact us
Report visible damage, an incorrect item or an obvious defect within 24 hours. If a manufacturing defect only shows up later, contact us as soon as you notice it. We'll look at the circumstances rather than reject the claim automatically.
- 2
Share your order details
- Your name and order number
- A brief description of the issue
- Clear photos or video of the defect, damage or incorrect item
- 3
Keep it as it arrived
Noticed it before use? Please leave it unused and unwashed while we review. If an issue appears after washing, tell us how it happened and confirm the care instructions were followed.
- 4
Wait for our assessment
We'll review the information and may ask for more details, then let you know the outcome. Please don't send an item back before receiving our instructions.
If your claim is approved
Depending on the issue and product availability, we may offer a replacement, exchange or refund. If we supplied the wrong item, or the item is confirmed defective or damaged, we'll explain the resolution and any return or replacement arrangements.
You won't be expected to cover reasonable return or replacement delivery costs caused by an error on our part.
If your replacement is unavailable
If the design or size is unavailable, we'll contact you to discuss alternatives. These may include choosing another available product or receiving a refund, depending on the circumstances.
What about the packaging?
Where possible, please keep the original packaging while your issue is being assessed. It can help us review the claim and arrange a return if needed. Damage to the outer packaging alone doesn't necessarily mean the bedsheet is defective, so please send photos and we'll take a look.
How long does it take?
We'll share the next steps once your claim is reviewed. The time to complete a replacement, exchange or refund depends on the issue, product availability and delivery arrangements. We'll keep you informed if more time is needed.
How to contact us
For returns and exchange enquiries, contact us through our official customer service channels with your order details.
WhatsApp +233 25 762 1234We appreciate your understanding and the opportunity to resolve genuine issues with your order.
Need a hand with an order?
We'd love to hear from you. Message us on WhatsApp and a real person from our team will help.
+233 25 762 1234Looking for something else? Browse our FAQs